Privacy policy
Effective 3 October 2026. Toutera, Ghanem El Khatib, Tripoli 1300, Lebanon, operates this online store. Contact us at toutera.support@gmail.com or on WhatsApp at +961 76 544 344 about your personal information.
Information we collect
When you browse, create an account, contact us, or place an order, we may collect your name, email address, phone number, delivery address, order and support details, account details, and your marketing choices. Our store and its service providers also process technical information such as IP address, device and browser information, cookies, and interactions with the site. Cart and wishlist information may be stored on your device or connected with your account to keep your selections available. Do not send payment card details through our contact channels; checkout currently uses cash on delivery.
How we use it
We use information to operate the store, process and deliver orders, manage accounts and saved items, provide customer support, handle returns and warranties, prevent fraud, improve the site, and meet legal obligations. We send promotional email, including special offers, only when you choose to subscribe. Account registration and order placement alone do not subscribe you. Every marketing email will provide a way to unsubscribe.
Who receives it
Shopify hosts the store and processes store, account, checkout and order data. We share the information needed to deliver orders with couriers and the information needed to process a refund with Whish if you choose that method. Meta tools, including a Meta Pixel if enabled, may receive information about your interactions for measurement and advertising, subject to the applicable privacy controls. Other service providers may help us run the store only as necessary for those services. These providers may process data outside Lebanon.
Cookies and choices
Essential cookies and similar storage support the cart, checkout, account, security and preferences. Analytics and advertising technologies may be used subject to your choices and applicable requirements. You can use the store's cookie/privacy controls when offered and your browser settings, though disabling essential storage may affect functionality. You can unsubscribe from marketing at any time without losing your account.
Retention, security and requests
We keep information for as long as needed for the purposes above, including order records, support, legal and accounting obligations, then delete or anonymize it where appropriate. We use reasonable safeguards, but no internet transmission is completely secure. Contact us to request access to, correction of, or deletion of your information, or to ask about your marketing choices; some records may need to be retained to comply with law. We may ask you to verify your identity before acting on a request. We will update this policy when our services or practices change and post the updated date here.